Care Pack - 3yr 4hr response Hardware support: Description
HP Care Pack services offer you coverage options for all key IT areas, including:
Server hardware, software, and systems
Storage hardware, software, and systems
Network devices and software
Workstations, desktop PCs, notebooks, laptops, and handhelds
Printing and imaging devices
Software - operating systems and applications
Your standard warranty protects against product defects. HP Care Pack services help you guard against downtime, which can reduce your productivity and profitability. These convenient service packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labour
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
Service highlights
4-hour onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
